Last updated: August 21, 2026

Privacy Policy

FLOWEX ENGINEERED SOLUTIONS ("FlowEX", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect through this website, why we collect it, and how we use and protect it.

1. Who We Are

FLOWEX ENGINEERED SOLUTIONS is the exclusive technical and commercial representative for premium European industrial equipment in Algeria and North Africa, headquartered at Rue les Frères Azizou, Bt A, Ilot 72, Sec 31, Br 53, Hydra, Algiers, Algeria. You can reach us at contact@flowex-engineered-solutions.dz.

2. Information We Collect

We only collect information that you choose to submit to us directly through the forms on this website:

• Contact form: full name, company name, email address, phone number, subject, and your message.
• Technical feedback form: full name, email address, phone number, equipment rating, equipment serial number, and your operational feedback.

3. How We Use Your Information

We use the information you submit solely to:

• Respond to your inquiries, quotation requests, or feedback, by email or WhatsApp.
• Provide technical support related to equipment we represent.
• Improve our products and services based on operational feedback.

4. How We Respond to You

We do not use automated marketing systems. When you contact us, a member of our team reviews your message manually and replies directly by email or WhatsApp using the contact details you provided.

5. Data Sharing

We do not sell, rent, or trade your personal information. We do not share it with third parties, except where required by law or to the equipment manufacturer directly relevant to a specific technical inquiry, and only with your awareness in that context.

6. Cookies & Tracking

This website does not use advertising or analytics cookies. We use Cloudflare Turnstile, a privacy-focused spam-prevention tool, to protect our contact and feedback forms from automated abuse. Turnstile may process limited technical data (such as your browser and IP address) solely to verify you are not a bot; see Cloudflare's own privacy policy for details on that processing.

7. Data Storage & Security

Submitted information is stored securely in our website's database, accessible only to authorized FlowEX staff through a password-protected admin panel.

8. Data Retention

We retain your information for as long as necessary to respond to your inquiry and maintain reasonable business records. You may request deletion of your data at any time by contacting us.

9. Your Rights

You may request access to, correction of, or deletion of the personal information you have submitted to us at any time by emailing contact@flowex-engineered-solutions.dz.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@flowex-engineered-solutions.dz or write to us at Rue les Frères Azizou, Bt A, Ilot 72, Sec 31, Br 53, Hydra, Algiers, Algeria.